Accommodation, environment and safety
Where are you?
Our guesthouse is located in the quiet village of Hives, 4 km from the tourist town of La Roche-en-Ardenne and 30 km from the towns of Durbuy and Bastogne.
What kind of accommodation do you offer?
5 comfortable guest rooms in the outbuildings of our own house. Each room is completely independent.
Are your guest rooms quiet?
Yes, they are located in a small village in the heart of the Ardennes forest.
Is your house safe?
Yes completely: digicode and video surveillance.
Is health protection assured?
Completely. You can find all the information regarding the health protocol concerning the Covid-19 crisis here
When can I arrive/depart from the hotel?
Check-in from 15:00 and check-out before 11:00.
Is smoking allowed in the establishment?
Certainly not: out of respect and for the comfort of our customers. However, smokers can go outside the building.
Is the parking free and safe?
Yes
Are pets allowed?
Although we really appreciate our four-legged friends, they are not allowed in the establishment.
Is it possible to privatize the Guest House?
Of course it is! The Guest House can be privatized for any special occasion. Please let us know in time so we can block further bookings.
The rooms
What is the difference between the comfort rooms and the deluxe room?
All our rooms offer you optimal comfort and an arsenal of services (courtesy tray, bathrobes in each room, welcome products, access to the wellness area included, …). The Deluxe Room is more spacious and has a jacuzzi on the private terrace.
What is the difference between the Deluxe room and the suite?
The suite is very spacious. It has a sitting area, a bathroom with shower and bath (with TV opposite the bath), as well as a private jacuzzi on your private terrace. Nespresso and Skin Jay capsules are also available free of charge in your suite.
Do you have connecting rooms?
Yes, the Comfort rooms “Spring” and “Summer” can be joined.
Do you have family rooms?
It is possible to add an extra bed in the suite (for two children) and the deluxe room. (for one child), at an extra charge.
Is it possible to add a cot in the room? If so, at what price?
Yes, we provide a baby kit including a cot, a bath, a relaxer, a push chair, changing mat, bottle warmer and high chair in the “Restaurant” area. All this child care equipment is disinfected between each use. This service is free of charge, but upon reservation.
Do you have Twin rooms?
As the mattresses are individual, the beds in each room can be separated from each other.
Do you have facilities for people with reduced mobility?
We do not have specially adapted rooms.
Do the rooms have bathtubs or showers?
All rooms have a shower. However, the suite also has a bath.
Are safes available for my valuables?
A safe is available free of charge in every room.
The reservation
Have you booked a standard price?
Cancellation is possible up to 7 days prior to arrival. If you cancel after this period, 100% of the total amount will be charged. L’Ardenne Autrement reserves the right to reserve this amount on your credit card as a deposit for your reservation. This reservation does not serve as payment
Have you booked the cheaper non-refundable price?
In case of cancellation or if you do not show up, the total amount will be charged at 100%. The total amount will be debited from your credit card at the time of booking.
Payment?
Payment of the reservation is made upon arrival in the guest room. On the day of your departure, the invoice has already been paid and all you have to do is arrange the extra services (Champagne, treatments,…).
Do I have to pay a tourist tax on the spot?
No. All taxes are included in the room price.
Accepted payment methods?
Cash, Mastercard, Visa, Maestro
Services & equipment
Is the parking free and safe?
Yes
What time is breakfast served?
Breakfast is served every morning from 8 a.m. to 10 a.m.
Is breakfast taken together with the other guests?
You choose whether you want to have breakfast at the common table d’hôte or if you prefer to stay in privacy in the living room where tables for guests are set. At nicely weather, it is also possible to eat outside on our terrace.
Can breakfast be served in your room?
Yes, at extra cost
Can I park my bike in a covered area?
Yes, we provide a closed space for your bikes.
I have an electric vehicle, can I connect/charge it?
Yes, against payment.
Is access to the relaxation area allowed for children?
However, some facilities (sauna and infrared cabin) are not accessible to children under the age of 16.
Is access to the relaxation area included in the price of the room?
Yes, you can use all facilities according to your needs for the duration of your stay.